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Shipping policy

  1. Shipping Method:
    We offer FREE shipping for any order and ship orders using UPS Ground, which generally takes 3-4 business days for delivery. This ensures reliable and efficient shipping services for our customers.

  2. Warehouse Locations:
    We have three warehouses strategically located in Texas, Chicago, and New York. We will select the most suitable warehouse based on your location to ensure the shortest delivery time.

  3. Processing Time:
    Our general processing time for orders is 1-2 business days. This includes order verification, picking, packing, and preparing the shipment for pickup by the carrier. Please note that processing time may vary during peak seasons or due to unforeseen circumstances.

  4. Order Tracking:
    Once your order has been processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment through the UPS website or their mobile app.

  5. Delivery Time:
    The delivery time will depend on the shipping address and the selected warehouse. Generally, UPS Ground takes 3-4 business days for delivery after the order has been processed. Please note that these are estimated delivery times and occasional delays may occur due to factors beyond our control, such as weather conditions or carrier-related issues.

  6. International Shipping:
    Currently, we only offer shipping within the United States. We do not provide international shipping services.

  7. Order Modifications and Cancellations:
    If you need to modify or cancel your order, please contact our customer service by email: cs@zenflowingfountain.com as soon as possible. We will do our best to accommodate your request; however, once the order has been processed and shipped, modifications or cancellations may not be possible.

  8. Lost or Damaged Shipments:
    In the rare event that your shipment is lost or damaged during transit, please contact our customer service by email: care@zenflowingfountains.com as quickly as possible. We will initiate an investigation with the carrier and work towards resolving the issue and providing a suitable solution.

  9. Returns and Exchanges:
    For information regarding our return and exchange policies, please refer to our dedicated Cancellations and Returns policy available on our website.

  10. Contact Information:
    If you have any further questions, concerns, or need assistance, please feel free to contact our customer service team via email: cs@zenflowingfountain.com. Our representatives will be happy to assist you.

ZEN FLOWING FOUNTAIN.